{"id":3738,"date":"2021-06-23T11:42:35","date_gmt":"2021-06-23T11:42:35","guid":{"rendered":"https:\/\/sfihealthsolutions.com\/case-studies\/uncategorized\/need-to-increase-capsule-capacity\/"},"modified":"2021-12-06T08:46:22","modified_gmt":"2021-12-06T08:46:22","slug":"need-to-increase-capsule-capacity","status":"publish","type":"cpt_case_studies","link":"https:\/\/sfihealthsolutions.com\/us\/case-studies\/need-to-increase-capsule-capacity\/","title":{"rendered":"Need to increase capsule capacity."},"content":{"rendered":"
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Need to increase capsule capacity?<\/h1>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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Need to increase capsule capacity.<\/h2>\n
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The challenge<\/h4>\n

A major multinational\u2019s existing product wasn\u2019t under attack for its efficacy. Its effectiveness had been well established, and it had been confidently recommended by HCPs and gratefully accepted by patients. Unfortunately, that same efficacy \u2013 and everything else about the product \u2013 was being undermined not by outside forces, but from within the product itself. Specifically, a proportion of the capsules were cracking and leaking their 450mg dosages, an issue described in customer complaints as \u201cdusting\u201d and \u201cexploding capsules.\u201d Unsurprisingly, this was degrading both the actual and perceived quality of the product, creating doubt, eroding trust, and destroying brand loyalty.<\/p>\n

The existing provider suggested migrating to a larger capsule, but this was something the client wanted to avoid due to the complications and financial ramifications associated with changing production and packaging. So SFI Health was enlisted to find a new solution that would halt the damage, reverse the self-implosion and salvage the brand\u2019s good reputation before it became irretrievable \u2013 and ideally without changing the way the dosages were delivered.<\/p>\n <\/div>\n <\/div>\n

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SFI Health solution<\/h4>\n

Drawing on our global resources and network of experts, we conducted a thorough review of every aspect of the product\u2019s production chain. This revealed that the capsules were failing because they were essentially being over-filled, not by dosages too large but by dosages not sufficiently compacted. Our answer involved substituting the failing formulation method for a different slugging\/milling technique available at one of our own production facilities. It would densify the physical ingredients more effectively without changing the amount of physical material in each capsule or affecting label claims.<\/p>\n <\/div>\n <\/div>\n

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The outcome<\/h4>\n

The new manufacturing method densified the contents of the capsules to quality levels that matched both the users\u2019 and prescribers\u2019 high expectations, as well as the existing label claims. The \u201cdusting\u201d and \u201cexploding capsules\u201d complaints ceased. The expense and complexity of transitioning to a larger capsule was avoided. And the entire bounceback was achieved just three weeks after our initial incident discussion. Based on the positive response they\u2019ve received since the product re-entered the market, the client has doubled their sales expectations for 2021.<\/p>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n <\/div>\n\n

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